Personalization options for Federica Gray Bag

Delivery and order preparation times:

Personalised products, shirts and dresses have a longer production time. Personalised or handmade jewellery: preparation time between 5/7 working days. Personalised computer cases, bags, suitcases, vanity cases, T-shirts and sweatshirts: preparation time between 15/20 working days if it is personalised, between 5/7 working days if it has to be made up. Shirts, dresses and other items of clothing: they are made to order, so the preparation time is 15/20 working days. Shipping times must be added to these times depending on the method chosen.

SPAIN (PENINSULA NOT INCLUDING PORTUGAL)

Standard Shipping: FREE on orders over 30€.

Orders under 30€: 4,50€.Preparation between 2-5 working days from receipt of order, plus 24/72h shipping by the transport company.

Due to factors external to our activity, it is possible that some shipments may be delayed by the transport company.

BALEARIC ISLANDS

Purchases over 80€: 7,95€

Purchases under 80€: 11,00€.

Delivery time: Preparation 2-5 working days from receipt of order (except for personalised items or items in the textile section), delivery 24-48 hours by the transport company.

CANARY ISLANDS

Purchases under 60€: 22,50€.
Purchases over 60€: 15€.
Purchases over 100€: 100€

It is essential to write the ID number in the shipping information. Any possible charges or import duties at destination are to be paid by the customer.

Shipping time: Preparation 2-5 working days from receipt of order, shipping 7-10 days by the transport company.

CEUTA,MELILLA and GIBRALTAR:

Shipping Price: 59€.
It is essential to write the ID number in the shipping information. Any possible charges or import duties at destination are to be paid by the customer.

Shipping time: Preparation 2-5 working days from receipt of order (except for personalised items or items from the textile section), shipping 7-10 days by the transport company.

PORTUGAL

Purchases over 100€: FREE SHIPPING

Purchases under 100€: 7,90€

Shipping time: Preparation 2-5 working days from the reception of the order (except customised items or textile section), shipping 5-7 hours by the transport company.

EUROPEAN UNION:

GLS Shipping: Depends on the country. Consult via email.

Shipping time: Depends on the country. Check via email.

Important: UK and Switzerland orders: Please, write your ID number in the shipping details during the checkout.

Any import duties or charges at destination are to be paid by the customer.

NON-EUROPEAN UNION (INTERNATIONAL):

Standard Shipping: Depends on the country. Please check via email.

Important: Please, write your ID number in the shipping details during the checkout.

Any charges or import duties at destination are to be paid by the customer.

Returns and exchanges: We do not accept returns or exchanges on personalised or made-to-measure products, or on earrings for reasons of hygiene.

Deadline for exchanges and returns: 14 calendar days from the date on which we are informed of your decision to withdraw from the contract (and once we have received the goods) with the particularities foreseen in our conditions.